Adobe Campaign Technical Consultant

TAP CXM is a leading customer experience management consultancy dedicated to helping businesses transform and optimise their customer engagement strategies. Our team of experts leverages innovative technologies and strategic insights to drive personalised and impactful customer experiences. We partner with clients across various industries to deliver exceptional CXM solutions that create lasting customer relationships.

We are seeking a talented and motivated Adobe Campaign Technical Consultant to join our dynamic team. As an Adobe Campaign Technical Consultant, you will play a pivotal role in architecting, implementing, and optimising Adobe Campaign solutions for our clients. You will collaborate closely with our clients' marketing and IT teams to understand their business goals, translate requirements into technical solutions, and provide expert guidance throughout the project lifecycle. Your expertise in Adobe Campaign and CXM best practices will be instrumental in driving successful outcomes for our clients.

• Collaborate with clients to gather and analyse business requirements, and translate them into technical specifications and solutions within Adobe Campaign. • Design and implement Adobe Campaign workflows, campaigns, and communication strategies that align with clients' marketing objectives and deliver exceptional customer experiences. • Configure and customise Adobe Campaign to meet clients' specific needs, including data integration, segmentation, personalisation, and reporting. • Develop and maintain documentation, including technical design documents, project plans, and user guides, to ensure efficient project execution and knowledge sharing. • Provide technical expertise and guidance to clients and internal teams, identifying opportunities for optimisation and continuous improvement. • Troubleshoot and resolve technical issues, perform system audits, and ensure data accuracy and integrity within Adobe Campaign. • Stay up-to-date with the latest Adobe Campaign features, updates, and industry trends to drive innovation and maximise platform capabilities.

• Bachelor's degree in Computer Science, Information Technology, Marketing, or a related field. • Proven experience as an Adobe Campaign Technical Consultant or similar role, with hands-on experience in designing, implementing, and maintaining Adobe Campaign solutions. • Strong proficiency in Adobe Campaign Classic and/or Adobe Campaign Standard, including workflow design, data management, segmentation, scripting, and reporting. • Knowledge of marketing automation best practices, CXM strategies, and digital marketing trends. • Experience with data integration, APIs, and database technologies, preferably in a marketing context. • Excellent problem-solving skills, attention to detail, and ability to work effectively in a fast-paced, collaborative environment. • Exceptional communication and interpersonal skills, with the ability to present technical concepts to both technical and non-technical stakeholders. • Adobe Campaign certification is a plus.

• A competitive salary linked directly with experience. • Profit-based company bonus scheme; If TAP is successful, we want to directly share this with the team that makes it happen. • Fully funded private healthcare scheme. • 25 days holiday each year, plus bank holidays. • Company pension scheme. • We operate a number of other benefit schemes that include, cycle to work, buy and sell holiday scheme, online training and a travel card loan scheme. • Hybrid and flexible working. • Professional development opportunities and ongoing training in Adobe Campaign and CXM technologies. • Dynamic and inclusive work environment that values creativity, innovation, and teamwork. • Opportunity to work with diverse clients and industries, contributing to meaningful CXM initiatives. Our office is based in Southwark, walking distance from Southwark, Waterloo, Borough and Lambeth North. Working hours are Monday to Friday 9:00am until 5:30pm. We have a hybrid working approach which allows for a 50/50 split between home and office working.