Membership Assistant

The Hogarth Health Club, a long-established family-owned Club, set in two acres of beautiful, secluded grounds right in the heart of Chiswick, is at the centre of a thriving community, where every team member feels they are an essential part of our story. The Hogarth Health Club truly is a trusted and energising place where exceptional staff deliver personal results in premium spaces. A dynamic and exciting place that both members and staff feel proud to be a part of. Established in 1981, The Hogarth Health Club is recognised as one of the first clubs of its kind in Europe and has a history rooted in the site's continuous use for sports and leisure since 1908. The club is part of the larger Hogarth Group, a family-owned business founded in 1959. Here at the Hogarth Health Club, we are committed to maintaining ‘The Hogarth feel’, that has run through this long-established business since its conception, at every touchpoint, nurturing the inimitable warmth and openness that has set us apart for over 40 years.

Join Our Team as a Membership Assistant at The Hogarth Health Club! Are you friendly, organised and passionate about delivering exceptional customer service? The Hogarth Health Club is looking for a Membership Assistant to be the first point of contact for our valued members, ensuring every interaction leaves them feeling welcome, supported, and informed. In this role, you’ll be the heart of our membership experience - helping members feel connected, valued, and excited to be part of our community. What you’ll be doing: Responding to member enquiries via email, phone, and in-person with professionalism and warmth. Handling membership payments and keeping member accounts up-to-date. Managing and updating our membership database, ensuring all personal and subscription details are accurate. Administering Direct Debits, performing audits, and sending communications as needed. Processing membership freezes, guest vouchers, and membership changes efficiently. Supporting annual membership renewals and member referral programmes. Assisting with promotions, special offers, and member retention initiatives. Keeping accurate records, balancing subscription sheets, and maintaining organised filing systems. Providing staff with guidance on membership rules, procedures, and club policies. Sharing exciting updates about club developments with members. What we’re looking for: A friendly, approachable personality with excellent communication skills. Exceptional organisational skills and attention to detail. Confidence handling administrative tasks and working with databases. Numerical accuracy and an affinity with MS Excel will be ideal. A proactive attitude and a willingness to support your team. Ambition to progress your career to Membership Manager with a keen interest in Technology / CRM systems would be advantageous. Why you’ll love working with us: We truly are a vibrant, welcoming health club community - both win terms of staff and members. You will work in a dynamic environment where no two days are the same. You can take advantage of our flexible work arrangement - whilst this role is ideally Monday to Friday, and standard hours are 9am - 5pm, as we are open 6am - 11pm, we can accommodate flexible shift patterns. This role truly provides the opportunity to grow and develop your career in membership services and customer relations. If you enjoy creating positive experiences for people, thrive in a team environment, pride yourself on your administration and attention to details, and want to be part of something exciting, we’d love to hear from you!