Tenancy Sustainment Coordinator

Coastline Housing is a charitable social landlord serving Cornwall. Winners in the Third Sector category at the Cornwall Business Awards and one of the fastest growing landlords in the country, we are proud to be a key provider of housing and support in Cornwall. That includes social housing for thousands of people across Cornwall, plus shared ownership and rent to buy homes to help people get a home of their own. Our Extra Care scheme in Redruth houses many older people, and our services for anyone experiencing homelessness help hundreds each year who are rough sleeping. Accredited with Investors in People Gold, Investors in Volunteers, a Menopause Workplace Pledge and Disability Confident Leader, we are a proven, people-focused employer, putting customers and colleagues at the heart of what we do. Please notify our recruitment team if you would like: • Help accessing the job information; • Need the application details in a different format; • Require any adjustments to the application process to support any disabilities or different needs you may have If we have advertised for a full-time position but your preference is to work part-time or flexibly, please do give us a call so we can discuss these options with you. While some roles do require a full-time postholder, wherever we can accommodate a flexible way of working we will do so for the right candidate. It is more important to us that we have the right people in our organisation, rather than just people who can work full-time.

We are seeking a Tenancy Sustainment Coordinator to join our team. You will be responsible for supporting vulnerable customers to sustain their tenancy by providing advice, support & assistance with their income, benefits, expenditure, property condition and access for services. Work with customers to maximise their income, improve their home, and sustain their tenancy by providing practical help & sign-posting. If you are passionate about making a difference this could be the role for you. Do you have experience of working within a social housing setting or similar? Do you have experience and understanding of providing fair and unbiased advice and support to vulnerable customers? Do you have good written, verbal and IT skills? If so we would love to hear from you. To apply for this role please click on the button below and submit a CV and covering letter on the links provided. Please use the covering letter as an opportunity to show us how you meet the competencies and skills required for this role and anything you think highlights how you are a good fit for Coastline.