Bank Worker
:
Hybrid
:
£12.50 per hour
:
:
13 Nov 2024
This advert will be reviewed on 13/11/2024 ( 3 months after posting the advert)
There is no closing date - applications will be reviewed periodically.
Applicants who meet the criteria will be contacted to attend an interview with the recruitment panel.
About Us
YMCA Brighton is a registered charity. We provide supported accommodation to over 300 people across the city of Brighton alongside our EVOLVE Work and Learning Service.
Our Mission
We provide the home, the community and the services that equip people to overcome barriers and achieve their aims
Our Vision
Working together to create an inclusive community where everyone can belong, contribute and thrive
Our Values
Community, Compassion and Empowerment
We are hiring Bank Workers to cover shifts when required in the following positions:
Day Receptionist
Night Receptionist
Project Worker
Working Hours:
We provide a 24/7-hour service provision at each of our projects, including days, nights evenings and weekend shifts.
Depending on the shift you cover.
A Day shift is 8 hours on average
A Night shift can vary from 10/12 hour shift
Contract: Zero-Hour Contract
Location of Work: Bank Work is offered at all our services, located across the Brighton and Portslade area, East Sussex.
Please visit the YMCA Brighton website to find out more about each of the projects: https://www.ymcabrighton.co.uk/where-we-work/housing/
You will receive:
Induction into the role
Training package – online training on a range of subjects, to ensure you are equipped with the skills and knowledge to carry out your duties and tasks required and further develop your career.
When available or applicable the opportunity to attend face-to-face training in a group setting
Work in a supportive environment.
An encouraged culture to support staff health & well-being and a healthy work-life balance.
Salary £12.50 per hour.
We are a National Living Wage Employer.
About the job
Overview of the role:
To provide support to clients with a range of needs, including addiction, mental or physical health, welfare benefits, budgeting, cultural/faith needs and move-on.
To play a role in maximising the independence and skills of clients, including, where appropriate delivering life skills training and accessing outside support and services.
To ensure that the project offers a safe, rehabilitative home for the clients.
To support the staff team, working as part of the team and where it is required to lone work to adhere to the lone working procedures to ensure your and clients' safety is being met.
Responsibilities:
1. Following directions from the lead person on shift. Or if lone working to take direction from handover meetings/notes at the beginning of a shift, ensuring to follow the lone working protocols at all times and using the on-call service to support you when required.
2. To assist in providing a safe, psychologically informed environment (PIE) offering maximum opportunities for growth and recovery. Where applicable direct clients to assess support from their keyworker, unless it is a matter of urgency act on by seeking the advice, assistance and support of project staff where necessary or contacting sleep-in, on-call advice or emergency services.
3. Where applicable accessing and liaising with other organisations and services to deliver appropriate care, support and advice to clients. Including contacting emergency services if required i.e. 999 or non-emergency contact numbers.
4. Where it is required to follow procedures and safety in carrying out well-being checks and/or health and safety checks of the building, logging and reporting any outcomes from these activities.
5. Report, log and action any areas of concern, regarding safeguarding, safety or security of the project or individual clients to staff on shift and/or on-call or if appropriate to log for the next shift to pick up the action.
6. Undertake administrative tasks, including logging accurate records of clients and events that occurred during your shift.
7. Assisting in tasks necessary for the running of the project.
8. Answer telephone calls, using the intercom/ paging /radio system to communicate with clients and staff– always adhering to GDPR i.e. disclosure of personnel information of clients.
9. Greet visitors to the building in a courteous, respectful manner and direct their enquiry accordingly. Ensuring that all callers to the building sign in and out are made aware of health and safety information and ensure you are familiar with each visitor’s policy for each individual project, as it may differ at each.
10. Monitoring the security and safety of the project, acting as necessary to ensure that health and safety standards are maintained.
11. Ensuring that clients comply with the terms of their license or tenancy.
12. Follow all YMCA Brighton’s policies and procedures at all times, including, but not only, those relating to Safeguarding, EDI, Health and Safety and Confidentiality. To respond to all reasonable instructions and guidance as these procedures develop further.
13. To follow YMCA Brighton’s Code of Conduct for staff, regarding workplace professionalism, at all times.
14. To ensure you are carrying out your role attend all required training.
15. To undertake any other duties which reasonably fall within the range and responsibilities of this post, as directed.
Person Specification of Bank Worker
Knowledge and Understanding
Understanding of the Professional Boundaries to worker/client relationship.
Understanding confidentiality issues and adhering to GDPR and Data governance.
An understanding of the issues faced by our client group i.e. Homelessness, Mental Health, Substance issues etc
Desirable an understanding of Psychologically Informed Environment (PIE) and Trauma Informed Care approach
Experience
Candidates should demonstrate that they possess the skills necessary for the role.
Experience within the Support/Care sector.
Skills and Abilities
A reasonable level of IT skills, good organisational and time management skills
Ability to report and record factual and clear information.
Ability to communicate effectively with a varied client, visitors and other agencies/service
Ability to respond appropriately to emergencies or challenging situations if/as they arise
Ability to work as part of a team e.g. openness, punctuality, flexible approach to duties
Ability to work on their initiative alongside adhering to lone working protocols
Personal Qualities
Understanding of, and commitment to Equality, Diversity and Inclusion and anti-discriminatory practice.
Commitment to the Induction and training programme.
Other Requirements
Ability to manage the demands of challenging work while ensuring adherence to their own health, safety and well-being needs.
If you think this is for you, we would love to hear from you - by completing the questions and uploading your up-to-date CV.
Employment with YMCA Brighton is conditional on a satisfactory Enhanced Disclosure and Barring Service (DBS) check, a minimum of 2 satisfactory references and proof of eligibility to work in the UK.
We are an equal opportunities employer who constantly strive to be representative of the communities we serve. We value the unique perspectives and talents that people bring from a variety of cultural backgrounds and experiences, and we recognise the added value that diversity continually brings to the organisation.