Customer Service and Administration Assistant

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Unit 5, Sheen Stables, London
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£23,933 per annum
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Full time (35 hrs per week), Monday to Friday, 09:00 - 17:00



About Us

Our mission is to transform the way people end relationships in a kinder and better way, and to help couples avoid the emotional and financial turmoil of traditional solicitor approaches. As pioneers of working with couples, we’ve shaped the landscape of no-fault divorce and helped thousands untie the knot, amicably. We are growing, our innovative tech-enabled and digital approach to divorce, separation and co-parenting means we do, and continue to help thousands of couples to separate in a better, more positive way, freeing people to focus on the emotional challenges and reducing the cost to themselves and society. amicable promotes a collaborative culture and is rapidly growing to meet demand and legislation change. Our values bring our purpose to life and makes what we do and how we do it unique: we are Kind to everyone we encounter, we embrace Flexibility, with a quest for Customer Focus that drives us to be more Pioneering. We are proud to be part of the Octopus Group.

About the job

In this role, you will provide outstanding customer service to our clients to support the progress of their separation in a timely manner. The team is small but mighty as all of us believe in and are committed to our mission and values. As a Customer Service and Administration Assistant, you will: • Help customers with queries, answering them in a timely and efficient manner delivering beyond our customers’ expectations and performing to the highest professional standards, • Input customer data accurately and efficiently on our various platforms, • Cover incoming/outgoing post and other administrative duties as and when required.

Requirements

Essential: • Exceptional level of accuracy and attention to detail, • Strong communication skills and confidence to speak to our customers and ability to adjust to their communication style to direct them and answer queries, • Fluency in English, • Proficiency and confidence working with IT systems and technology, • Ability to work autonomously and take accountability for your workload, • Strong organisational skills and ability to check details to ensure accuracy and efficiency, • Ability to plan and manage your own workload efficiently, • Proactivity and flexibility – our team members work efficiently and support each other, • Right to work in the UK.

What we offer

• Pension scheme (after successful completion of probationary period), • 28 days holiday plus bank holidays per annum, • Cycle to work scheme, • Company laptop. We respect and value people’s differences and believe that our teams are at their best when their members feel safe to bring their whole self to work. We are committed to creating an inclusive experience as well as equal opportunities for growth and development for all.

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