Bank - Lottery Representative

St Michael's Hospice is nestled in the stunning Herefordshire countryside, in a state-of-the-art facility. We offer a competitive salary, a transferrable NHS pension or you can enrol onto our own Hospice pension. We also have discounts with local suppliers. We are one of the top 100 best not for profit organisations to work for and have been caring to make a difference, to patients living with a terminal illness and their families, across Herefordshire and beyond for nearly 40 years.

Hospice lottery provides a regular, reliable source of income contributing to the vital services the hospice provides free-of-charge across Herefordshire. This is a brand-new role to raise awareness and increase players to the lottery from Hereford city and surrounding towns and villages. The lottery fundraiser will engage and inspire members of the public to sign up for a monthly St Michael’s Hospice lottery membership, ultimately helping patients living with a terminal diagnosis get the best possible support for themselves and their loved ones.  The ideal candidate will be a driven, innovative and experienced fundraiser/canvasser to lead this opportunity. However, if you haven’t had the chance yet to gain this experience, but think you have the skills and qualities to succeed in this role we would still love to hear from you. You will work across the Herefordshire County and be based at the Hospice in Bartestree. A knowledge and passion for face-to-face fundraising and awareness of fundraising compliance is fundamental. Initiative and creativity are key to gain lottery sign ups at a pre-booked venue or door to door.   As a lottery Canvasser, you will be self-motivated, resilient and good at building relationships, being comfortable to start up a conversation with a stranger is a must. You will be used to having sales targets and have knowledge of the Fundraising Regulator Codes of Practice, Data Protection Act and current Gambling Commission legislation. Good attention to detail and IT literacy is essential for completing online sign-up forms compliantly, as well as being friendly, and having an approachable nature with a sense of humour. A full driving licence is necessary for travel across Herefordshire.  If you’re committed to raising awareness and have a passion for what we do at St Michael’s Hospice, we’d love to hear from you. In return for your commitment, we’ll provide a various hours + 13.46% on top of the hourly rate with a competitive bonus structure. Fully flexible, with hours to suit you, choose the locations you want to visit with Herefordshire. Uniform, I.D and full training given, bonus. Apply online and for further information please contact our HR Team on 01432 851000 or email recruitment@smhospicehereford.org

Job description Job title: Bank Lottery Canvasser Spinal Point Range: 4 + Commission + accrued holiday entitlement Hours: Various hours available Department: Income Generation, Marketing and Communications Location: On location working throughout the county, reporting to St Michael’s Hospice, Bartestree Reports to: Lottery Manager Job purpose: To promote the St. Michael’s Hospice Lottery and secure new members to join, increasing our membership, in accordance with the Gambling Commission Licensing Objectives. You will commit to all training regarding your responsibilities, and knowledge of the Hospice and the Lottery, and will be required to work compliantly at all times. To always represent St Michael’s Hospice in a professional manner and help raise awareness of the Hospice Lottery. Duties & Responsibilities: Door to Door Canvassing To call on every household in an agreed area, explain the benefits of supporting the Hospice by way of joining our lottery, within timescales required. We ask that you make as many calls as necessary to contact every household. We would recommend that you make these calls on different days and times to maximise the success of this task. We record your uptake in every area to monitor your success rate and will discuss with you if we feel that an area has not been covered sufficiently. You must keep accurate records of which households you have called on/have left to call on, to avoid calling on households who have declined. “Knock sheets” will be provided for you to record reasons for not participating. Event/Venue Canvassing – to represent the Hospice Lottery at pre-arranged venues or events Build relationships with local supermarkets and businesses to schedule canvassing at their locations We ask that you speak to as many people passing the lottery booth as possible in a friendly manner, to explain our lottery and encourage people to join You will be required to set up the Lottery Booth at an event/venue to canvass from Some events may require you to walk around to speak to the public rather than standing at the booth If you wish to assist with sourcing additional venues/events, of course this would be welcome, but must be agreed with the Lottery Manager to ensure the hospice have a united approach to businesses or venues To complete direct debit sign ups using an online form on a tablet It is essential to collect all personal information required eg date of birth, telephone numbers and contact preferences To attend a weekly pre-arranged appointment with the Lottery Team to bring in new members application forms and payments ensuring that new lottery members are entered into the relevant draw(s), to ensure money received is banked on a regular basis, and sign-ups are acknowledged in a timely manner. To advise the office on a regular basis of any queries you may have together with customer details ie a member of the public may wish to donate some items or may have a question re visiting times – this ensures that we can contact the person as soon as possible and resolve their query efficiently. To ensure that your Identity Badge is worn and visible when working on behalf of St Michael’s Hospice Lottery. ADDITIONAL RESPONSIBILITIES To promote the Hospice lottery whenever possible. Seek every opportunity to spread the word of the hospice, putting up posters with permission from venues/sites. Sign up as many friends and family as possible where appropriate. Display lottery leaflets in any suitable outlets ie shops, hairdressers, pubs etc, with the owner’s permission. These can be coded with your initials, and you will receive commission for any that are returned and successfully processed. To support and participate in the fundraising activities of the hospice wherever possible. We have a hospice lottery presence at most hospice events, and representatives are most welcome to help on our stand, where we promote the lottery. We obviously pay commission for any new member that you sign up whilst at events. Adhere to all Hospice policies, specifically to confidentiality, Data Protection, Health and Safety and Gambling, at all times. Undertake any other reasonable duties as may be requested, such as leaflet/newsletter distribution to lottery members in your canvassing area. Person Specification Specialist knowledge and/or experience Essential Self-motivated and forward thinking with a can-do attitude, capable of working within a team when required Friendly and positive attitude Excellent organisational skills Ability to deal professionally with members of the public face to face and build a good rapport with potential supporters Experience of working in a fundraising/sales environment An understanding of the Data Protection Act and the ability to record data Able to and willing to work at such times as needed to meet the requirements of the post Physically fit, this role will involve walking and erecting stands at events/lifting Over 21 with a valid driving license Desirable Good standard of education; GCSEs Maths and English or Equivalent. Good standard of English language Experience of working in the charity sector Experience of working in a door-to-door sales and target driven environment Knowledge of Gambling and Charity Commission guidelines and regulations Knowledge of the local area and awareness of St Michael’s Hospice Skills and behaviours Organisation Organises own time effectively and creates own work schedules. Prioritises and prepares in advance. Sets realistic timescales. Relating to others Quickly builds rapport and easily establishes relationships. Listens and relates well to different types of people, including being able to identify vulnerable people not suitable to play the Lottery. Communication Speaks confidently and fluently. Talks at a suitable pace and level. Holds others’ attention when speaking. Writes fluently, clearly and concisely. Adapts own written communication style to suit others. Flexibility Successfully adapts to changing demands and conditions. Problem solving and analysis Analyses issues and breaks them down into their component parts. Makes systematic and rational judgements based on relevant information. Quality Orientation Provides a quality service. Maintains high professional standards and gets work right first time. Reliability Is reliable; follows directions from supervisors and respects policies and procedures. Shows commitment to the organisation and task completion. 3) Special conditions Some weekend or evening work. Conditions while doing door-to-door canvassing can often be disagreeable e.g. Wet/hot/cold and occasionally requires lifting heavy objects. Our values   Respect, dignity and the privacy of our patients and families always come first  Compassion and respect towards each other   People are at the heart of everything we do   Transparency and candour   Collaborative working and a common-sense approach     Equal Opportunities Statement   At St Michael’s Hospice we are committed to an equal opportunities approach in everything we do. This means that we seek to ensure anyone connected with St Michael’s, from patients and families through to donors, supporters, volunteers and staff are treated fairly, appropriately and with dignity and respect.  May 2023